Your benefits
- Centralize complex commerce operations
- Reduce manual operational workload by up to 40%
- Connect shop, ERP, and warehouse systems intelligently
- Built for scalable B2B and B2C operations
👉 Analyze your commerce operations
✔ ERP & OMS expertise ✔ Built for complex commerce processes
From Commerce Platform to Business Operations Platform
Growing businesses rarely struggle because of a shop system. They struggle because sales, commerce, service, and product data processes become increasingly complex as the organization grows.
Quotes, orders, product information, customer service, returns, dealers, marketplaces, and ERP systems must work together seamlessly across departments, channels, and partners.
NEKOM centralizes and automates these business operations in a single platform – giving companies greater control, less manual work, and scalable processes across their entire organization.
With NEKOM, companies reduce
- manual effort across sales, commerce, service, and product management
- operational complexity across ERP, shops, marketplaces, and partner networks
- errors and delays caused by disconnected systems and fragmented processes
- data inconsistencies across products, customers, and business units
- time lost through manual workflows, spreadsheets, and duplicate data maintenance
NEKOM enables operational excellence through
- Sales Operations – digitalizing sales, quotations, approvals, and customer processes
- Commerce Operations – managing shops, marketplaces, orders, and fulfillment from one platform
- Service Operations – streamlining returns, claims, tickets, and after-sales processes
- Product Data Operations – improving product data quality, enrichment, and governance across all channels
- seamless integration of ERP systems, commerce platforms, service tools, and external partners
Our stories of success
NEKOM for Growth
Get started with NEKOM NOW
- AI support built into the system
- Connector for Shopify/Shopware
- Omnichannel PIM system
- Scalable order management
- DATEV connector
Click here >>> NEKOM for Growth
NEKOM Enterprise
Reduce costs NOW
- Fully integrated AI
- Better data – higher turnover
- Save costs through automation
- More channels – less effort
- Personalised support
Click here NEKOM Enterprise
Nekom#Solutions
My overselling has been reduced by 90%.
As the owner of five sporting goods stores across Germany, we want to offer our products not only in brick-and-mortar retail but also online in a modern and future-oriented way. NEKOM provides the perfect solution by transmitting the in-store inventory levels to our online shop and marketplaces in real time.
To prevent overselling, only 50% of the actual available stock is reported to Amazon and Zalando
Harald / E-Commerce-Manager /
Sporting goods retailers in Germany
Stronger customer loyalty through in-store pickup
The mechanical engineering accessories in our online shop are not shipped from a central warehouse, but directly by our employees in the individual stores. NEKOM simplifies this process by automatically splitting order items by store—based on various checks—and preparing them for shipment in advance.
With the NEKOM app, store employees can easily access all shipping documents required for fast delivery to the customer. After carefully packing the goods into the box, the shipping label is printed, and the package is quickly on its way to the customer.
Patrik / Head of Sales /
Mechanical Engineering Accessories Dealer / Germany
Increased revenue through marketplace sales
With our high-quality denim fashion, we were already selling online via Shopify. As the next step, we launched sales on Amazon and Kaufland with NEKOM. Thanks to NEKOM’s Shopify Connector and the NEKOM Marketplace Connector, we were able to get started in a very short time and significantly increase our revenue within the very first month.
Inga / Head of Online and Marketing /
Jeans Fashions Manufacturer Denmark
Reduced warehouse costs by 30%
To avoid unnecessary storage costs, we aim to order goods from our supplier only after a customer places an order in our online shop. To simplify this process, NEKOM imports our supplier’s inventory levels in real time and makes them available in our online shop. As soon as a customer places an order through our shop, the corresponding order is automatically placed with our supplier at the same time. Once the goods arrive from our supplier, they are immediately shipped to the end customer.
Nathalie / Head of e-Ecommerce /
Fashion Retailer Germany
15% fewer returns in the first month
We sell our fashion products through our own Shopware online store as well as in our showroom in Munich. Thanks to NEKOM’s returns detection system, we were able to reduce our return rate by 15% within the very first month. With NEKOM’s AI, we can now proactively implement measures to prevent returns before they happen.
Mathias / Head of Sales /
Luxury Fashion Manufacturer Germany
Saved 8 hours per week – AI-based customer inquiry handling
With NEKOM, we can define which customer inquiries are automatically answered using AI. This saves us a significant amount of time, as questions like “What are your opening hours at the Munich store?” or similar requests are handled automatically. This allows us to focus more on our customers’ real issues and provide better support where it truly matters.
Kendra / Customer Relation Manager /
Shoe Manufacturer International
NEKOM provides the perfect platform to automate complex processes.
Partner Ecosystem
A collection of integration partners focused on making commerce efficient and seamless for everyone.
FAQ
What is NEKOM?
NEKOM is a Business Operations Platform for complex sales, commerce, service, and product data processes. The platform connects ERP systems, shops, marketplaces, service operations, and product data within a centralized infrastructure for automated business operations.
Who is NEKOM designed for?
NEKOM is built for manufacturers, distributors, wholesalers, and brands that need to manage complex business processes across multiple channels, countries, partners, or locations.
What challenges does NEKOM solve?
NEKOM reduces operational complexity by centralizing and automating sales processes, order management, product data, service operations, and commerce workflows across the entire organization.
What makes NEKOM different from other platforms?
Unlike standalone shop systems, CRM tools, or ticketing solutions, NEKOM connects sales, commerce, service, and product data into one unified business process platform, creating operational excellence across departments and systems.
Which systems can NEKOM integrate?
NEKOM integrates ERP, WMS, PIM, CRM, e-commerce, marketplace, and service systems through standardized APIs and interfaces within a centralized platform.
Which business areas does NEKOM support?
NEKOM supports four core business areas: Sales Operations, Commerce Operations, Service Operations, and Product Data Operations, enabling seamless workflows across teams and systems.
How does NEKOM improve Sales Operations?
NEKOM digitalizes quotation, approval, order, and customer processes, helping companies reduce manual effort, increase transparency, and accelerate sales cycles.
How does NEKOM improve Commerce Operations?
NEKOM connects online stores, marketplaces, ERP systems, and fulfillment processes. Orders, inventory, and pricing are managed centrally and synchronized automatically.
How does NEKOM support Service Operations?
NEKOM streamlines returns, claims, service requests, and customer support through centralized data management, automated workflows, and transparent processes.
How does NEKOM improve Product Data Operations?
NEKOM helps companies manage product information centrally, improve data quality, and automate supplier data enrichment, ensuring consistent product information across all channels.
Is NEKOM suitable for growing businesses?
Yes. NEKOM is designed for companies whose processes become increasingly complex as they grow. The platform scales with new markets, sales channels, partners, locations, and business models.
#we are nekom
