CUSTOMER STORY / ELTEN

ELTEN: Reconnecting established commerce operations.

Migration from a legacy ERP to NEKOM, connecting distributed B2B and B2C processes through a shared operations platform.

Developing an established system landscape

Distributed B2B and B2C workflows, manual work and disconnected systems made development more difficult.

The existing legacy ERP solution was replaced by the NEKOM Business Operations Platform. B2B and B2C commerce, service and operational workflows were brought together in one platform.

Customer-specific migration project

Multiple channels. Connected operations.

  1. 01Marketplaces, stores & POS
  2. 02NEKOM
  3. 03Product data & orders
  4. 04Service & fulfilment
  • Consolidate the existing system landscape
  • Manage product data for stores and marketplaces through automation
  • Develop sales and service processes together

Marketplaces connected through one platform

Multiple marketplaces, two online stores and two POS systems were brought together in a consolidated system landscape.

Marketplaces form part of the commerce workflows on the NEKOM Business Operations Platform. Product data is managed through automation alongside the other sales channels. Marketplace sales were integrated into the central platform for commerce, service and business operations.

Documented project scope

More than 50,000 SKUs managed through automation.

Marketplaces, two online stores and two POS systems were connected in a shared system landscape. Product data is managed centrally and prepared automatically for sales channels. Order, sales and service workflows are connected through the platform.

These figures describe the ELTEN implementation. The scope of other projects depends on their systems and requirements.

Relevant workflows

01

Omnichannel order orchestration

Coordinate processes across systems, from the order to customer service.

02

Product data automation & enrichment

Organise attributes, variants, content and translations for every channel.

03

Legacy ERP modernisation for commerce

Connect new commerce experiences to established enterprise systems.

FROM REQUIREMENT TO WORKFLOW

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