USE CASE / 05
Returns & after-sales automation
Handle returns, approvals and service in the context of the order.
A / UNDERSTAND & CONNECT
The operational challenge
Customers request returns by email. Service teams lack the order context, photos or a clear processing status. Warehouse and accounting teams work from separate lists.
B / UNDERSTAND & CONNECT
The typical system landscape
Customer portal, store, orders, customer service, warehouse and ERP.
C / UNDERSTAND & CONNECT
The role of NEKOM
Returns Portal supports registration, approval and return labels. Customer Hub provides orders, documents and tracking, with returns and claims including images. Logistics processes can include returns and credits.
D / PROCESS FLOW
How the systems work together
- 01Customer
- 02Returns Portal
- 03Review & warehouse
- 04ERP / service
Conceptual flow. Interfaces, update behaviour and ownership are defined per project.
E / FOR BUSINESSES
Operational value
- Structured information instead of incomplete emails
- Order context for processing
- Aligned returns and service processes
F / FOR AGENCIES
More possibilities for your client project
After-sales can be designed as an extension of the commerce experience, with data and responsibilities in a shared architecture.
Explore collaborationH / CONNECT SYSTEMS
Related integrations
I / IN PRACTICE
Explore real projects
The Paul Wiegand project connects BigCommerce, ERP and operations through NEKOM. Its specific scope is documented in the project story.
View customer storyFROM REQUIREMENT TO WORKFLOW
Discuss your use case.
Discuss your systems, bottlenecks and next steps with Martin Kahr. Free and without obligation.