USE CASE / 01
Omnichannel order orchestration
Coordinate processes across systems, from the order to customer service.
A / UNDERSTAND & CONNECT
The operational challenge
Orders arrive from different stores and sales channels. Status, customer data and downstream processes live in separate systems. Without shared process logic, teams rely on manual handovers.
B / UNDERSTAND & CONNECT
The typical system landscape
Online stores and marketplaces, ERP, warehouses, shipping and customer service.
C / UNDERSTAND & CONNECT
The role of NEKOM
NEKOM OMS brings together orders from connected channels, recognises B2B customers and supports different statuses and currencies. Handover to ERP and fulfilment is defined for the project.
D / PROCESS FLOW
How the systems work together
- 01Channels
- 02NEKOM OMS
- 03ERP & warehouse
- 04Shipping & service
Conceptual flow. Interfaces, update behaviour and ownership are defined per project.
E / FOR BUSINESSES
Operational value
- A cross-channel view of orders
- Fewer manual handovers between teams
- Traceable status throughout operations
F / FOR AGENCIES
More possibilities for your client project
Agencies can develop the commerce experience around a shared operations model instead of maintaining separate order logic for every channel.
Explore collaborationH / CONNECT SYSTEMS
Related integrations
I / IN PRACTICE
Explore real projects
The Paul Wiegand project connects BigCommerce, ERP and operations through NEKOM. Its specific scope is documented in the project story.
View customer storyFROM REQUIREMENT TO WORKFLOW
Discuss your use case.
Discuss your systems, bottlenecks and next steps with Martin Kahr. Free and without obligation.