Solutions

Service Operations

Handle customer requests in the context of the order and delivery.

What this solution connects

Handle customer requests in the context of the order and delivery.

NEKOM adds a shared operational view to your existing systems. The starting point is data ownership and the actual handovers between teams and applications.

  • Customer Hub with documents, tracking and orders
  • Returns and claims including images
  • Ticket matching, categorisation and AI-assisted suggestions

RELEVANT USE CASES

From need to workflow

01

Omnichannel order orchestration

Coordinate processes across systems, from the order to customer service.

02

Returns & after-sales automation

Handle returns, approvals and service in the context of the order.

The components behind it

01

NEKOM Customer Hub

Give customers central access to orders and service information.

02

NEKOM Returns Portal

Register returns in a structured way and connect handling to downstream processes.

03

NEKOM Ticket Manager

Categorise customer requests and match them to the right customers and orders.

Define the details together

  1. 01Map systems
  2. 02Agree ownership
  3. 03Define workflows
  4. 04Implement in stages

Interfaces, business rules and integration scope are agreed for the project. Not every scenario is available without configuration.

FROM REQUIREMENT TO WORKFLOW

Where do your workflows lose time?

Discuss your systems, bottlenecks and next steps with Martin Kahr. Free and without obligation.

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