nekom#platform

One platform for all sales channels - up to 40% process cost savings - in max. 40 days Live

 

Shops

  •     Automatic article data reporting to the shop
  •     Automatic management of the Shop's image data
  •     Automatic stock report to the Shop
  •     Automatic import of orders from the Shop
  •     Automatic feedback of order status to the Shop
  •     Connection to Shopware 5 and 6
  •     Connection to Oxid
  •     Connection to Spryker
  •     Connection to Shopify
  •     Monitoring of the interfaces with the shop
  •     Management of several sub shops
  •     Assignment of articles to sub shops
  •     Control of payment processes for each sub shop
  •     Automated communication with the customer for each shop

Marketplaces

  • Connection to well over 100 marketplaces
  • Maintenance of attributes per marketplace
  • Display of articles possible for each marketplace
  • Prices possible for each marketplace
  • Categories per marketplace
  • Pictures per marketplace
  • Order import per market place centrally in NEKOM
  • Order status update per market place centrally from NEKOM
  • Automatic stock update per marketplace
  • Marketplace specific document creation

Oms

  • Management of different order and credit note types
  • Management of different order statuses
  • Allocation of discounts in the order creation process
  • Management of different order channels
  • Selection of different payment methods
  • Automatic calculation of shipping costs
  • Fast order entry for telephone sales
  • Real time cost calculation per order
  • Management of several currencies in one client
  • Delivery threshold management
  • Automatic recognition of B2B and B2C orders
  • Automatic assignment of the correct tax rates

Payment

  • Complete integration of the PSPs Payone, WallE, ACP Payon
  • Possibility of using different and also several PSPs
  • Activation of the possible payment types in the client per country and PSP
  • Consistent assignment of the payment ID of the PSP
  • Dependent means of payment determination based on the results from the RISK module
  • Automatic posting to different debtor accounts
  • Automatic posting of incoming payments to the PSP
  • Automatic setting of sales blocks for the customer
  • Automatic booking of small amounts
  • Customer balance sheet in the customer account for a quick overview of the customer's payment behaviour
  • Automated release process for prepayment orders
  • Management of clarified cases and unclear payments by keeping a clarified case account

RISK

  • Automatic address correction through integration of external address service providers such as Uniserv and Address Factory
  • Automatic email address check through integration of external address service providers such as Uniserv
  • Automatic detection and allocation of duplicates in the customer base
  • Configurable rules for fraud detection and combination of these rules
  • Fully integrated, internal scoring system to determine the NEKOM Score to determine the creditworthiness of the customer
  • Calculation of the NEKOM Score based on the merchant's existing data and external data e.g. from CRIF
  • Display of possible payment methods on the basis of the NEKOM Score
  • Provision of the NEKOM Risk Module via API

CRM

  • Algorithm-based allocation of customer enquiries to categories
  • Algorithm-based allocation of customer enquiries to articles
  • Automatic reply to customer enquiries
  • Management of customer enquiries by telephone
  • Automatic creation of a conversation thread per ticket
  • Automatic merging of enquiries from the same email address into one ticket
  • Reminder function for tickets
  • Administration of multilevel agent structures
  • Management of FAQs per enquiry for better control of the call centre agent
  • Automatic creation of a re-order proposal for B2B and B2C customers

PIM

  • Multi-dimensional variants
  • Multiple item types (set items, dynamic sets, stockholding items, digital items)
  • Connection to DAM systems such as Cloudinary or own integrated DAM system incl. REST API
  • Management of articles subject to BBD, management of filling quantities and packaging units
  • Maintenance of article attributes
  • Management of different price types (sales prices, purchase prices, RRP, minimum prices)
  • Management of prices per channel, per country and different tax rates
  • Time-controlled price logics
  • Maintenance of cross sell items
  • Maintenance and management of stocks in different warehouse locations
  • Maintenance of age ratings per article
  • Maintenance of translations into other languages
  • Management of price lists (surcharges and discounts on the sales price per customer group)
  • Article release process according to a 4 eyes principle

eCom-BI

  • Integrated dashboard in NEKOM
  • KPI reporting in the NEKOM app
  • Custom REST API for reporting for integration with third party systems
  • Fully integrated connection to Minubo
  • Provision of all data via NEKOM API
  • Integrated exports in Excel format
  • Integrated reports for supplier management
  • Integrated reports for article management
  • Integrated reports for monitoring stock levels
  • Integrated reports to control order and payment flow
  • Integrated reports to control the logistician
  • Reporting for Intrastat

Logistics

  • Stock retrievable via REST API
  • Management of multiple storage locations
  • Management of storage bins per location
  • Management of storage location dimensions
  • Import of article master data incl. multi-variant articles
  • Management of supplier data
  • Posting of goods receipts
  • Carrying out inventory entries
  • Carrying out stock transfers
  • Reporting of stocks per article, per SKU, per warehouse location

Procurement

  • Management of supplier master data incl. addresses and contact details
  • Demand-oriented ordering from the supplier according to adjustable parameters
  • Management of supplier orders incl. management of delivery dates
  • Automatic creation of delivery notifications for logistics
  • Invoice allocation to supplier order
  • Automatic allocation of the currently valid purchase price in the customer order
  • Monitoring of the supplier's delivery accuracy
  • Automatic calculation of requirements
  • Automatic order proposals per supplier
  • Consideration of minimum and target stocks

Direct Distribution

  • Distribution partner management
  • Manage a revenue-based commission model with multiple levels for Distributors
  • Manage a multi-level sales partner structure
  • Clearly assign customers to channel partners
  • Maintaining a sales partner dashboard for a better overview for the sales partner
  • Performing commission settlements for sales partners

Marketing

  • Campania master data management and playout
  • Assignment of Campania to orders
  • Success reporting of campaigns
  • Complete integration of performance agencies e.g. Explido
  • Automated cross-selling marketing directly from the system
  • Integration of Google Shopping Feed, youtube, facebook and many other platforms with direct payment function
  • Bypass ordering of out of stock goods with direct registration
  • Registration function automated cross-selling
  • Article sales directly from the call centre

B2B

  • Managing company customers in the NEKOM CRM
  • Creation of B2B relevant documents
  • Calculation of VAT B2C and B2B incl. reverse charge calculation
  • Consideration of delivery thresholds per country
  • Creation of offers incl. approval process in NEKOM
  • Printing of offers via PDF
  • Transfer of individual offer items into an order
  • Creation of net invoices
  • Creation of commission orders incl. invoicing
  • Central maintenance of prices per customer group
  • Manage price lists
  • Creation of dunning proposals

API

  • Provision of an API gateway incl. release process for developers
  • Access via REST and GRPC possible
  • Access control per API and client and developer
  • Short-term scaling of individual APIs through the use of microservice technology
  • API for dashboard functions and reporting
  • API for article management
  • API for customer data management
  • API for inventory management
  • API for order data management
  • API for fraud prevention
  • API for address validation
  • API for calculating shipping costs

WMS

  • Configurable invoice creation process per country and order type
  • Automatic creation of picking documents
  • Manage multiple warehouse locations
  • Management of drop shipment suppliers
  • Portal for drop shipment suppliers
  • Execution of a shipping process incl. printing of shipping labels of integrated partners (DHL, DHL Express etc.)
  • Automatic, process-controlled messages to third-party systems (such as PSP, logistics) in the course of invoicing
  • Automatic processing of shipping and returns confirmations from the logistics department
  •  Processing of returns and automatic creation of credit notes for the customer
  • Automatic booking of issues and receipts in the warehouse due to orders or returns

Retail

  • Own assortment configurable per shop
  • Inventory configurable per store
  • Stock transfer between stores or between head office and store possible
  • Sales and stock reporting per store
  • Management of pick-up stations incl. stock booking
  • Execution of Pick-UP In Store orders incl. returns handling
  • Pick & Ship via App in the store